Dispute Flow

Page Summary

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• The dispute flow communicates customer or issuer initiated payment disputes, including inquiries and chargebacks, to Google.

• Inquiries serve as a preliminary step to gather information before a potential chargeback, without any immediate financial impact.

• Chargebacks result in funds being returned to the user and are communicated to Google via the chargebackNotification method.

• If Google successfully contests a chargeback, the Payment Integrator notifies Google through the chargebackReversedNotification method, leading to funds being returned to Google.

Overview

The dispute flow is used to inform Google of customer or issuer initiated disputes of payments. A dispute can exist in multiple forms. An inquiry will often precede a chargeback and is used to gather more information about a transaction before a chargeback event occurs. An inquiry does not move any money. Google is informed of inquiries through the inquiryNotification method.

If a chargeback event occurs, then money is returned to the user. Google is informed of these through the chargebackNotification method.

If Google chooses to contest the chargeback and is successful, then the Payment Integrator informs Google through the chargebackReversedNotification method. With this method money is being returned to Google.