Dispute Flow
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Dispute Flow
Overview
The dispute flow is used to inform Google of customer or issuer initiated disputes of payments. An inquiry is used to gather more information about a transaction before a chargeback event occurs. An inquiry does not move any money. Google is informed of inquiries through the inquiryNotification
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Last updated 2024-10-16 UTC.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-10-16 UTC."],[],["The core content details the process of handling payment disputes and inquiries. The **dispute flow** notifies Google of customer or issuer-initiated payment disputes. Inquiries are used to request additional transaction details before a chargeback; no funds are moved during an inquiry. Google receives inquiry notifications via the `inquiryNotification` method. This method facilitates communication about potential payment issues.\n"]]